Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and experience the freedom of working from home with top-tier equipment provided! We're seeking a dedicated professional to deliver exceptional technical support to our clients across Kansas City and beyond. Enjoy competitive compensation, comprehensive benefits, and a flexible remote work environment while making a tangible impact on our clients' digital experiences.
As a key member of our support team, you'll troubleshoot hardware/software issues, implement network solutions, and maintain documentation – all from the comfort of your home office. Our investment in your success includes a fully equipped workstation delivered to your door, ensuring you have everything needed to excel.
Responsibilities
- Diagnose and resolve hardware/software issues for remote clients via phone, chat, and remote access tools
- Install, configure, and maintain network infrastructure and security protocols
- Create and update technical documentation and knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical escalations
- Proactively monitor system performance and implement preventive maintenance
- Train clients on new technologies and best practices
Qualifications
- 3+ years of experience in technical support or IT operations
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Windows/macOS environments and cloud platforms (AWS/Azure)
- Exceptional problem-solving and communication skills
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently with minimal supervision
- Strong attention to detail and documentation habits