Job Description
Join Nevada Tech Solutions as a Night Shift IT Support Specialist and enjoy unparalleled work-life balance with our flexible scheduling options. We're seeking tech-savvy professionals to provide critical after-hours technical support to our diverse client base across Las Vegas. This remote-friendly role offers competitive pay, comprehensive benefits, and the opportunity to thrive in a dynamic 24/7 IT environment.
Our ideal candidate excels in troubleshooting complex technical issues while maintaining exceptional customer service standards. You'll be the digital hero for our clients when they need it most, ensuring seamless operations during critical business hours. With competitive compensation, growth opportunities, and a supportive team culture, this is your chance to build an exceptional career in IT.
Responsibilities
- Provide remote technical support for hardware, software, and network issues during night shift hours
- Monitor ticket queues and respond to client inquiries within SLA timeframes
- Document all support interactions using our ticketing system with detailed resolution notes
- Collaborate with day shift teams to ensure seamless knowledge transfer
- Perform proactive system maintenance and security updates during low-traffic periods
- Escalate complex issues to senior engineers with clear documentation
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ certification or equivalent technical certification required
- Proficiency in Windows OS, macOS, and mobile device troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Exceptional problem-solving skills with customer-first mentality
- Ability to work independently and make sound decisions with minimal supervision
- Excellent written and verbal communication skills
- Flexibility to work varying night shift schedules (10 PM - 6 AM)