Job Description
Are you looking for a career where you can make a real impact while enjoying a quieter work environment? Apex Technical Solutions is seeking a dedicated Night Shift Technical Support Specialist to join our growing team in St. Petersburg, FL. In this role, you will be the first line of defense for our clients, ensuring seamless technical operations while the rest of the world sleeps.
Why You'll Love Working the Night Shift:
- Peaceful Environment: Enjoy a distraction-free workspace with no rush-hour traffic.
- Flexible Schedule: Maintain a healthy work-life balance with consistent shifts.
- Competitive Pay: Earn between $20.00 and $28.00 per hour.
We are looking for individuals who are proactive, patient, and possess a knack for solving complex problems with simple solutions. If you are ready to join a team that values your contributions and offers a stable career path, apply today!
Responsibilities
- Provide tier-1 and tier-2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues for internal and external clients.
- Log and track all technical issues and resolutions in our ticketing system (Zendesk/ServiceNow).
- Escalate complex issues to senior engineers or third-party vendors as needed.
- Conduct routine system checks and maintenance during off-peak hours.
- Document new procedures and update existing knowledge base articles.
- Ensure 100% customer satisfaction by following up on resolved tickets.
Qualifications
- High school diploma or GED; Associate degree in IT or related field preferred.
- Previous experience in technical support, help desk, or customer service (1+ years preferred).
- Strong troubleshooting skills for Windows, macOS, and mobile devices.
- Excellent written and verbal communication skills with a professional tone.
- Ability to work independently with minimal supervision during night hours.
- Must be available to work rotating night shifts, weekends, and holidays.