Job Description
Join our elite 24/7 support team and become the backbone of our operations during critical night hours. We're seeking dedicated Night Shift Support Specialists in Lubbock to ensure seamless system functionality and exceptional customer experiences while the city sleeps. This premium opportunity offers competitive compensation, comprehensive benefits, and career growth in a dynamic tech environment.
Responsibilities
- Provide 24/7 technical support for enterprise systems via phone, chat, and remote access
- Monitor network infrastructure and proactively resolve performance issues
- Document incident reports and maintain detailed knowledge base entries
- Collaborate with global teams during critical system outages
- Train junior staff on troubleshooting protocols and escalation procedures
- Conduct routine system maintenance during off-peak hours
- Ensure compliance with HIPAA and SOC 2 security standards
Qualifications
- 3+ years in IT support or system administration
- CompTIA Network+ or equivalent certification required
- Advanced proficiency in Windows Server and Active Directory
- Experience with ticketing systems (Jira/ServiceNow)
- Strong problem-solving skills under pressure
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities