Job Description
Join our award-winning support team in Corpus Christi and enjoy the freedom of flexible night hours while making a real impact! As a Night Shift Support Specialist, you'll be the backbone of our 24/7 operations, ensuring seamless service delivery during critical overnight periods. We offer competitive compensation, comprehensive benefits, and a supportive culture that values work-life balance. Your expertise will directly influence customer satisfaction and operational excellence.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access during night shifts
- Monitor and resolve system alerts, outages, and performance issues
- Document all interactions, resolutions, and escalations in ticketing systems
- Collaborate with day-shift teams for seamless handover and continuity
- Contribute to process improvements and knowledge base updates
- Maintain strict SLA compliance and customer satisfaction metrics
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- 1+ years in technical support or IT operations
- Strong troubleshooting skills across Windows/macOS/Linux environments
- Excellent written and verbal communication abilities
- Ability to work independently and make sound decisions
- Flexibility to adapt to changing priorities and schedules
- CompTIA A+ or equivalent certification a plus