Job Description
Join TechFlow Solutions as a Remote Tech Support Specialist and become part of our award-winning IT team! We're seeking tech-savvy professionals to deliver exceptional remote support to our Dallas-based clients. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and the flexibility to work from anywhere in Texas.
As a key member of our support infrastructure, you'll troubleshoot complex technical issues, implement cutting-edge solutions, and ensure seamless digital experiences for thousands of users. Our collaborative culture values innovation and continuous learning, with opportunities for professional growth and certification reimbursement.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide tier-2 support for Windows/macOS systems and enterprise applications
- Document incidents, solutions, and knowledge base articles
- Collaborate with network engineers on infrastructure-related escalations
- Conduct proactive system maintenance and security patching
- Mentor junior support staff on advanced troubleshooting techniques
- Monitor ticket queues and maintain SLA compliance
Qualifications
- 3+ years of enterprise-level remote support experience
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Active Directory, VPN, and cloud platforms (AWS/Azure)
- Strong scripting skills (PowerShell/Bash)
- Exceptional communication and customer service abilities
- Experience with ticketing systems (Jira/ServiceNow)
- Ability to work independently with minimal supervision
- Valid Texas driver's license for occasional on-site visits