Job Description
Join our elite Night Shift Support Team at GlobalTech Solutions Inc. and become the backbone of our 24/7 operations. We're seeking dedicated professionals to provide exceptional technical support during overnight hours while our global clients rest. This direct hire opportunity offers competitive compensation, comprehensive benefits, and career advancement in a cutting-edge environment. Work in our state-of-the-art Santa Ana facility with modern amenities and a collaborative team culture designed for high performers. Your expertise will directly impact client satisfaction and system reliability during critical overnight maintenance windows.
Responsibilities
- Provide Tier 2-3 technical support for enterprise software and infrastructure during overnight hours
- Monitor and respond to system alerts, ensuring rapid resolution of critical incidents
- Execute scheduled maintenance tasks including system updates, patch deployments, and backups
- Document all support activities, resolutions, and preventive measures in ITSM systems
- Collaborate with day-shift teams on complex issue resolution and knowledge transfer
- Conduct proactive system health checks and performance optimization
- Participate in after-hours disaster recovery testing and incident response drills
Qualifications
- 3+ years of experience in IT support or system administration
- Strong troubleshooting skills for Windows/Linux environments and cloud platforms
- Experience with monitoring tools (e.g., Nagios, SolarWinds) and ticketing systems
- CompTIA Network+ or equivalent certification required
- Ability to work independently with minimal supervision during overnight shifts
- Excellent written and verbal communication skills
- Proven ability to remain calm under pressure during critical incidents
- Flexibility to adjust schedule during peak maintenance periods