Job Description
Join our dynamic team as a Night Shift Support Specialist in Fresno, CA! We're urgently seeking tech-savvy professionals to provide critical 24/7 system monitoring and user support. This premium role offers competitive compensation, comprehensive benefits, and growth opportunities in a cutting-edge environment. If you thrive in fast-paced settings and excel at problem-solving, apply today!
Responsibilities
- Monitor and maintain critical IT infrastructure during overnight hours
- Provide remote technical support to global clients via phone, chat, and email
- Troubleshoot hardware, software, and network issues with precision
- Document incident reports and escalate complex problems to senior engineers
- Collaborate with day-shift teams for seamless handover processes
- Perform system backups and security checks according to protocol
- Maintain 99.9% uptime for mission-critical applications
Qualifications
- 3+ years of technical support experience in enterprise environments
- Expertise in Windows/Linux systems and cloud platforms (AWS/Azure)
- Strong network troubleshooting skills (TCP/IP, DNS, VPN)
- CompTIA A+/Network+ certifications preferred
- Exceptional communication skills and customer focus
- Ability to work independently under pressure
- Previous night shift experience highly desirable
- Valid driver's license and reliable transportation