Job Description
Join InnovateTech Solutions as a Remote Tech Support Specialist and become the backbone of our client's digital transformation journey. We're seeking a technically adept problem-solver to deliver exceptional remote IT support from the vibrant tech hub of Boston. Enjoy competitive compensation, flexible scheduling, and a culture that champions innovation and work-life balance. Your expertise will directly impact thousands of users daily while working with cutting-edge cloud technologies.
Responsibilities
- Diagnose and resolve complex technical issues across Windows, macOS, and Linux systems via remote tools
- Provide Tier 2/3 support for cloud infrastructure (AWS, Azure) and SaaS applications
- Create detailed documentation for troubleshooting procedures and knowledge base articles
- Collaborate with cross-functional teams to implement security patches and system updates
- Maintain SLA compliance with 95% first-contact resolution rate
- Train end-users on cybersecurity best practices and software adoption
- Monitor system health using AIOps tools and proactively address performance bottlenecks
Qualifications
- 3+ years of experience in enterprise-level remote IT support
- CompTIA Network+ or equivalent certification required
- Proficiency in remote desktop tools (TeamViewer, AnyDesk) and ticketing systems (Jira, Zendesk)
- Strong understanding of Active Directory, DNS, and VPN technologies
- Experience with cloud platforms (AWS/Azure) and container orchestration
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision in a remote environment
- BS in Computer Science or related field preferred