Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Columbus is seeking motivated Remote Tech Support Specialists to join our growing team. This fully remote position offers industry-leading training in troubleshooting, network diagnostics, and customer service excellence. Enjoy competitive compensation, flexible scheduling, and career advancement opportunities while supporting our clients' technical needs from anywhere in the Columbus metro area. No prior experience required – we invest in your success!
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document cases accurately in ticketing systems and maintain customer satisfaction metrics
- Collaborate with senior engineers on complex technical escalations
- Complete company-provided certification training modules
- Maintain up-to-date knowledge on industry technologies and best practices
- Support on-call rotation for after-hours emergencies as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with proficiency in Windows/macOS environments
- Strong problem-solving and customer service aptitude
- Excellent verbal/written communication skills
- Ability to work independently in a remote setting
- Willingness to complete paid training program (8 weeks duration)
- Reliable internet connection and quiet home workspace
- CompTIA A+ certification or equivalent experience (training provided)