Job Description
Join Nevada Tech Solutions' elite remote support team and become the hero behind our clients' seamless digital experiences. We're seeking a technically brilliant customer advocate to resolve complex IT challenges with speed and empathy. Enjoy competitive compensation, comprehensive benefits, and the flexibility of 100% remote work while serving Nevada's thriving tech community. Immediate start available for qualified candidates!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS/Linux environments via remote access tools
- Manage ticket queues with SLA adherence using Zendesk and Jira platforms
- Document technical procedures and create knowledge base articles
- Provide Tier 3 escalation support for network and cybersecurity incidents
- Train clients on security best practices and system optimization
- Collaborate with engineering teams on infrastructure improvements
Qualifications
- 3+ years in enterprise-level technical support with remote work experience
- Expertise in Active Directory, VPN configurations, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Advanced troubleshooting skills for networking (TCP/IP, DNS, DHCP)
- Exceptional written/verbal communication abilities
- Experience with CRM systems and service management tools
- Ability to work independently with minimal supervision