Job Description
Join InnovateTech Solutions as a Senior Tech Support Specialist and become the backbone of our remote-first operations. We're seeking a tech-savvy professional to deliver exceptional customer support across our cutting-edge digital infrastructure. This fully remote role offers the flexibility to work from anywhere while supporting clients in the vibrant Jersey City area. You'll collaborate with a dynamic team to resolve complex technical issues, implement best practices, and drive customer satisfaction. With competitive compensation and comprehensive benefits, this is your opportunity to advance your career in tech support.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools (TeamViewer, AnyDesk)
- Manage IT service desk tickets with SLA adherence using ServiceNow platform
- Provide Tier 2-3 support for cloud infrastructure (AWS/Azure) and SaaS applications
- Document technical solutions and create knowledge base articles
- Collaborate with network engineers on connectivity troubleshooting
- Train end-users on security protocols and best practices
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 5+ years of experience in enterprise-level technical support
- Expertise in Windows/macOS, Active Directory, and endpoint management
- CCNA or CompTIA Network+ certification required
- Proficiency in scripting (Python/PowerShell) for automation
- Experience with ticketing systems and remote support platforms
- Strong analytical and problem-solving abilities
- Excellent written/verbal communication skills
- Ability to work independently in a remote environment