Job Description
We are seeking a highly skilled and reliable Night Shift Technical Support Specialist to join our growing team in St. Petersburg, FL. This is a direct hire position offering a competitive hourly rate with a night shift premium.
In this role, you will serve as the primary point of contact for technical troubleshooting and system maintenance during off-hours. You will ensure business continuity and client satisfaction by resolving complex issues efficiently while maintaining a high standard of service.
Responsibilities
- Provide expert technical support and troubleshooting via phone, email, and remote desktop tools during night shifts.
- Monitor server infrastructure and network performance to identify and resolve potential issues before they impact users.
- Manage and prioritize a high volume of support tickets, ensuring rapid resolution and minimal downtime.
- Document all technical incidents, resolutions, and procedures in the internal knowledge base.
- Collaborate with the day-shift team to ensure seamless handover of unresolved issues and strategic planning.
- Install, configure, and maintain hardware and software systems for employees and clients.
Qualifications
- Minimum of 2 years of professional experience in IT Support, Help Desk, or Technical Support roles.
- Must be available to work full-time night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong working knowledge of Windows, Linux, and Microsoft Office Suite.
- Experience with remote access tools (e.g., TeamViewer, AnyDesk) and ticketing systems.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and the ability to remain calm under pressure.