Job Description
Join our award-winning IT team as a Night Shift Support Specialist in Honolulu! We're seeking a dedicated professional to provide critical technical support during overnight hours, ensuring seamless operations for our global clients. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a vibrant island setting. Work with cutting-edge technology while maintaining a healthy work-life balance with our flexible scheduling options.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems during night shift hours
- Monitor and respond to system alerts, security incidents, and service requests via ticketing system
- Perform system maintenance, updates, and patch deployments during off-peak hours
- Document technical issues, solutions, and knowledge base articles for team reference
- Collaborate with global support teams to resolve complex technical challenges
- Conduct routine system health checks and preventative maintenance
- Train junior staff on support protocols and troubleshooting techniques
Qualifications
- 3+ years of experience in IT support or system administration
- Proficiency with Windows, macOS, and Linux operating systems
- Strong knowledge of network infrastructure (TCP/IP, DNS, DHCP, VPN)
- Experience with Active Directory, cloud platforms (AWS/Azure), and virtualization
- Excellent problem-solving skills and ability to work independently
- CompTIA A+, Network+, or equivalent certification required
- Strong written and verbal communication skills
- Ability to work flexible schedules, including nights and weekends