Job Description
Are you a technical problem solver ready for the freedom of remote work? ApexTech Solutions is looking for a Remote Tech Support Specialist to join our award-winning support team in Memphis, TN. We are committed to excellence in customer service and offer a fully remote environment that allows you to balance your professional life with your personal commitments.
As a key member of our IT department, you will serve as the bridge between our clients and our technology. If you have a passion for technology, a patient demeanor, and a desire to help others, we want to hear from you.
Responsibilities
- Diagnose and resolve complex hardware and software issues for clients via phone, email, and remote desktop tools.
- Manage a high volume of incoming support tickets efficiently while maintaining a high customer satisfaction score.
- Guide non-technical users through standard operating procedures and troubleshooting steps.
- Document all technical interactions, resolutions, and workarounds in our Knowledge Base system.
- Collaborate with cross-functional teams to identify trends in customer issues and improve product functionality.
- Stay updated on the latest technology trends and internal software updates to provide accurate information.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or IT preferred.
- Proven experience in technical support, help desk, or customer service (1-3 years minimum).
- Strong proficiency in Microsoft Windows and Office Suite (Excel, Outlook, Teams).
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Self-motivated and capable of working independently in a home office environment.
- Reliable, high-speed internet connection and a dedicated workspace.