Job Description
Join our elite night shift team at NexusTech Solutions! We're urgently seeking dedicated Support Specialists to provide exceptional technical assistance during critical overnight hours. Enjoy premium compensation, flexible scheduling, and career advancement opportunities in a cutting-edge environment. Our Scottsdale facility offers state-of-the-art resources and a collaborative culture that values innovation and work-life balance.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve complex hardware/software issues with minimal supervision
- Monitor system performance and proactively address potential security threats
- Document all troubleshooting steps and maintain detailed incident reports
- Collaborate with global support teams during critical incidents
- Train junior staff on support protocols and best practices
Qualifications
- 3+ years in IT technical support or helpdesk environment
- CompTIA A+ or equivalent certification required
- Advanced knowledge of Windows OS, networking, and cloud platforms
- Proven ability to work independently during overnight shifts
- Strong problem-solving skills with attention to detail
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent written and verbal communication skills