Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist in Baltimore, MD! We're seeking passionate tech enthusiasts to deliver exceptional remote IT support to our growing client base. Enjoy the flexibility of remote work while making a tangible impact in a dynamic, innovative environment.
Our team offers competitive compensation, comprehensive benefits, and opportunities for career growth in the heart of Baltimore's thriving tech scene. If you're ready to solve complex technical challenges and provide top-tier customer service, apply today!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems, system crashes, and security threats
- Install, configure, and maintain software applications across diverse platforms
- Document support cases meticulously in ITSM systems (e.g., Jira, ServiceNow)
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Conduct user training on new technologies and best practices
Qualifications
- 2+ years of remote IT support experience with Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Excellent written and verbal communication abilities
- Familiarity with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently with minimal supervision