Job Description
Join our dynamic team as a Night Shift Support Specialist and enjoy the unique benefits of weekly pay! We're seeking dedicated professionals to provide critical technical support during overnight hours, ensuring seamless operations for our clients. This role offers competitive compensation, a supportive team environment, and the opportunity to develop your skills in a fast-paced tech setting. If you thrive in nocturnal environments and excel at problem-solving, apply today to start your journey with Phoenix Tech Solutions!
Responsibilities
- Provide 24/7 technical support for hardware, software, and network systems
- Troubleshoot and resolve complex IT issues via phone, chat, and remote access
- Document incident reports and maintain accurate support logs
- Collaborate with day-shift teams for seamless service continuity
- Monitor system performance and proactively address potential vulnerabilities
- Train users on best practices and system utilization
Qualifications
- Minimum 2 years of technical support experience
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently during overnight hours
- Flexible schedule availability including weekends/holidays