Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated Remote Tech Support Specialists to join our dynamic team based in Buffalo, NY. No prior experience required – we provide all training needed to succeed in this fully remote role. Enjoy flexible hours, competitive pay, and opportunities for career advancement while supporting clients nationwide. Join our innovative culture where your growth is our priority!
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and troubleshoot Windows/macOS, networking, and connectivity problems
- Document all support interactions and resolutions in ticketing systems
- Escalate complex issues to senior engineers with detailed documentation
- Maintain high customer satisfaction through professional communication
- Adhere to security protocols and data protection standards
- Participate in ongoing training to expand technical knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with internet technologies
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Self-motivated with ability to work independently
- Reliable internet connection and quiet home office setup
- Customer service mindset with patience and empathy