Job Description
Are you ready to advance your career in Information Technology?
Apex Tech Solutions is seeking a detail-oriented and customer-focused Remote Tech Support Specialist to join our dynamic team. We are proud to offer a $2,000 Sign-On Bonus for qualified candidates who are ready to make an immediate impact. While we are based in Bakersfield, CA, this role is designed for a fully remote professional.
In this position, you will be the first point of contact for our clients, providing top-tier technical assistance via phone, email, and remote desktop tools. If you have a passion for solving complex technical problems and enjoy working from the comfort of your home, we want to hear from you.
Responsibilities
- Provide exceptional technical support to end-users, troubleshooting hardware and software issues efficiently.
- Manage and resolve incoming help desk tickets within established service level agreements (SLAs).
- Install, configure, and maintain operating systems, applications, and network devices.
- Document all technical interactions, resolutions, and steps taken in our ticketing system.
- Collaborate with senior IT staff to implement long-term technical solutions and process improvements.
- Maintain a high level of customer satisfaction by communicating clearly and professionally.
Qualifications
- Minimum of 2 years of professional experience in IT support, Help Desk, or Technical Support.
- Strong working knowledge of Windows, macOS, and mobile operating systems.
- Proficiency with remote desktop tools (e.g., TeamViewer, AnyDesk, Chrome Remote Desktop).
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently in a remote environment and manage time effectively.
- High school diploma or equivalent (Associate’s degree in Computer Science or IT is a plus).