Job Description
Join Nevada Tech Solutions as a Part-Time Night Shift Support Specialist in Reno! We're seeking tech-savvy professionals to provide exceptional after-hours IT support to our diverse client base. This role offers flexible hours while delivering critical technical assistance during peak nighttime operations. If you thrive in dynamic environments and want to make an impact with your skills, this is your opportunity to grow with a leading Reno-based tech firm.
Responsibilities
- Deliver 24/7 technical support via phone, email, and remote access during night shifts
- Troubleshoot hardware/software issues including network connectivity, security protocols, and system configurations
- Document all interactions and resolutions in ticketing systems with precision
- Collaborate with cross-functional teams to resolve escalated issues efficiently
- Monitor system health and proactively address potential vulnerabilities
- Train users on best practices for digital security and system usage
- Support server maintenance and backup procedures during off-peak hours
Qualifications
- High school diploma or equivalent; associate's degree in IT preferred
- 1+ years of experience in technical support or helpdesk environments
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- CompTIA A+ or equivalent certification strongly preferred
- Exceptional problem-solving skills with analytical mindset
- Ability to work independently with minimal supervision
- Strong written and verbal communication skills
- Availability to work flexible nights including weekends/holidays