Job Description
Join our award-winning IT support team as a Night Shift Specialist in sunny Orlando! We're seeking tech-savvy professionals to maintain our 24/7 infrastructure while most of the city sleeps. This hybrid role combines on-site server maintenance with remote desktop support, offering perfect work-life balance for night owls. Enjoy competitive pay, premium benefits, and career advancement in one of America's fastest-growing tech hubs. Apply today to power up your career!
Responsibilities
- Monitor and maintain enterprise systems during overnight hours (11 PM - 7 AM)
- Provide Level 2/3 remote support for global employees via ticketing system
- Perform hardware diagnostics, repairs, and replacements on servers/workstations
- Execute scheduled maintenance on network infrastructure and cloud services
- Document incidents, changes, and knowledge base articles
- Collaborate with day-shift teams for seamless handovers
- Participate in monthly disaster recovery drills
Qualifications
- 3+ years in enterprise IT support or system administration
- CompTIA A+/Network+ certification (or equivalent experience)
- Advanced knowledge of Windows Server, Active Directory, and Azure
- Experience with ServiceNow or Jira ticketing systems
- Strong troubleshooting skills for hardware/software issues
- Ability to work independently with minimal supervision
- Valid Florida driver's license (for occasional equipment transport)
- Excellent written communication skills for documentation