Job Description
Are you a problem-solving enthusiast looking for a stable, remote career? ApexTech Solutions is hiring a Remote Tech Support Specialist to join our dedicated team on a direct-hire basis. We are looking for a proactive individual who excels in customer service and has a knack for diagnosing and resolving technical issues efficiently.
In this role, you will serve as the first line of defense for our clients, ensuring minimal downtime and maximum satisfaction. As a direct-hire position, we offer a comprehensive benefits package, competitive pay, and a clear path for professional growth. If you are ready to take your IT support skills to the next level from the comfort of your home, we want to hear from you.
Why Join Us?
- Direct Hire Opportunity: No temp agencies, just a permanent career with benefits.
- 100% Remote: Work from anywhere in the Orlando metro area (or anywhere in the US, subject to verification).
- Competitive Pay: Salary based on experience, ranging from $18.00 - $24.50/hr.
- Professional Development: Continuous training on the latest technologies.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Document all technical issues, resolutions, and customer interactions in the ticketing system.
- Escalate complex technical problems to Tier 2 specialists or engineers when necessary.
- Assist with basic account management and password resets for internal and external clients.
- Stay up-to-date with new software updates, patches, and security protocols.
- Maintain a high level of customer satisfaction by resolving inquiries within agreed-upon timeframes.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology or related field preferred.
- Minimum of 1-3 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn, or similar).
- Excellent verbal and written communication skills with a focus on clarity and empathy.
- Ability to work independently in a remote environment with minimal supervision.
- Strong problem-solving mindset and the ability to multitask effectively.