Job Description
Join TechSolutions Inc. and start your remote tech support career tomorrow! We're urgently seeking a skilled Technical Support Specialist based in Jacksonville, FL to deliver exceptional service to our clients. Enjoy the flexibility of remote work while making a tangible impact in a dynamic tech environment. This is your opportunity to join a forward-thinking company that values innovation and employee growth.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve complex IT problems with efficiency and professionalism
- Document all support interactions and maintain detailed ticket records
- Collaborate with cross-functional teams to escalate unresolved issues
- Conduct remote system installations, configurations, and upgrades
- Develop and maintain technical documentation and knowledge base articles
Qualifications
- Minimum 2 years of experience in remote or on-site technical support
- Proficiency in Windows, macOS, and Linux operating systems
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Experience with helpdesk software (Zendesk, ServiceNow, or similar)
- CompTIA A+ or equivalent certification preferred
- Excellent communication skills and customer service aptitude
- Ability to work independently with minimal supervision