Job Description
Join TechSolve Inc.'s dynamic remote support team and become the hero behind our clients' digital experiences! We're seeking passionate tech enthusiasts to deliver exceptional remote technical support from the comfort of your Lincoln home office. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and work-life balance. Apply today to transform your technical skills into a rewarding career!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Provide Tier 1/2 support for Windows, macOS, and mobile devices
- Document cases accurately in ServiceNow and maintain ticket SLAs
- Collaborate with senior engineers on complex escalations
- Proactively identify and resolve recurring system vulnerabilities
- Deliver user training on cybersecurity best practices
- Contribute to knowledge base articles and SOP updates
Qualifications
- 2+ years of technical support experience (remote preferred)
- CompTIA A+ or equivalent certification required
- Proficient in Windows 10/11 and macOS troubleshooting
- Experience with Active Directory, VPNs, and cloud platforms
- Exceptional communication and problem-solving abilities
- Strong knowledge of networking fundamentals (TCP/IP, DNS)
- Ability to work independently with minimal supervision
- High-speed internet connection required for remote work