Job Description
Are you a problem solver who thrives on helping others?
Join the elite team at Apex Digital Solutions as a Remote Tech Support Specialist. Based in the vibrant hub of Jersey City, NJ, you will serve as the critical link between our clients and our advanced technology solutions. We are looking for a dedicated professional who excels in diagnosing complex technical issues and providing top-tier customer service in a remote-first environment.
Why Join Us?
At Apex Digital, we don't just fix computers; we empower careers. We offer a competitive benefits package, flexible remote work options, and a clear path for professional advancement. If you are ready to take your career to the next level, apply today!
Responsibilities
- Technical Troubleshooting: Diagnose and resolve hardware and software issues for clients via remote desktop, phone, and email.
- Customer Engagement: Provide exceptional, empathetic customer service to ensure high satisfaction rates and resolve tickets efficiently.
- System Management: Install, configure, and maintain operating systems, applications, and network peripherals.
- Documentation: Maintain accurate and detailed records of all support tickets, solutions, and customer interactions in our CRM system.
- Remote Access: Utilize secure remote access tools to assist users with password resets, software updates, and network connectivity problems.
- Collaboration: Work closely with the senior IT team to identify recurring issues and improve our overall support processes.
Qualifications
- Education: High school diploma or equivalent (Associate’s degree in IT, Computer Science, or related field is a plus).
- Experience: 1-3 years of experience in IT support, help desk, or customer service.
- Technical Skills: Strong knowledge of Microsoft Windows, macOS, and common productivity software (Office 365, Google Workspace).
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Tools: Familiarity with remote support software (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Zendesk, Jira).
- Adaptability: Ability to work independently in a remote setting and manage time effectively.