Job Description
Join our dynamic team as a Night Shift Support Specialist and experience the freedom of weekly pay while making a real impact! We're seeking dedicated professionals to provide exceptional technical support during overnight hours at our Santa Ana headquarters. Enjoy competitive hourly rates, comprehensive benefits, and a supportive work environment designed for growth. This is your opportunity to excel in a role where your expertise directly shapes customer satisfaction and operational excellence.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote assistance
- Troubleshoot complex hardware/software issues with precision
- Document incidents, resolutions, and customer interactions systematically
- Collaborate with cross-functional teams to resolve escalated issues
- Maintain high customer satisfaction scores through proactive communication
- Monitor system performance during overnight shifts
- Adhere to SLA protocols and security compliance standards
Qualifications
- Minimum 2 years in technical/customer support role
- Proficiency with Windows/macOS and networking fundamentals
- Strong problem-solving and diagnostic abilities
- Excellent written/verbal communication skills
- Availability for night shifts (10 PM - 6 AM)
- CompTIA A+/Network+ certification preferred
- Experience with ticketing systems (e.g., Zendesk, Jira)
- Ability to work independently in a remote environment