Job Description
Join NexTech Solutions as a Part-Time Remote Tech Support Specialist and become the hero behind our seamless digital experiences! We're seeking tech-savvy professionals to deliver exceptional customer support from the comfort of your home office. This flexible role offers 20-25 hours/week with competitive pay and growth opportunities in a dynamic tech environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide step-by-step troubleshooting for Windows/macOS systems
- Manage ticket systems and document resolution procedures
- Train users on cybersecurity best practices
- Collaborate with senior engineers on complex escalations
- Maintain accurate customer interaction logs
Qualifications
- 2+ years technical support experience
- CompTIA A+ or equivalent certification
- Proficiency in remote desktop tools (TeamViewer/AnyDesk)
- Strong knowledge of networking fundamentals
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision