Job Description
Join Our Elite Night Shift Team in Laredo, TX
Are you an energetic problem solver looking for a role that fits your schedule? Apex Tech Solutions is seeking dedicated Night Shift Support Specialists to join our growing team. We offer immediate hire opportunities with competitive pay and top-tier benefits.
As a Night Shift Support Specialist, you will be the first line of defense for our clients, ensuring technical issues are resolved efficiently and customer satisfaction remains high. If you thrive in a fast-paced environment and want to make an impact, we want to hear from you.
Responsibilities
- Monitor Systems: Proactively monitor technical systems and networks to identify and resolve issues before they impact users.
- Customer Assistance: Provide exceptional technical support and troubleshooting via phone, email, and live chat.
- Ticket Management: Accurately log and update support tickets in the CRM system to track progress.
- Communication: Clearly communicate technical solutions to non-technical users in a professional and patient manner.
- Collaboration: Coordinate with day-shift teams to hand over unresolved issues and ensure 24/7 operational continuity.
Qualifications
- Experience: Minimum of 1-2 years of experience in customer support, IT helpdesk, or technical support roles.
- Education: High school diploma or equivalent required; Associate degree in IT or related field preferred.
- Availability: Must be available to work 12-hour night shifts (e.g., 10:00 PM - 6:00 AM).
- Skills: Strong proficiency in troubleshooting hardware and software issues.
- Communication: Excellent verbal and written communication skills in English.