Job Description
Are you a tech-savvy problem solver looking for flexibility? TechHorizon Solutions is seeking a dedicated Part-Time Remote Tech Support Specialist to join our innovative team in Oakland, CA. In this role, you will provide exceptional technical assistance to our clients from the comfort of your home. We offer a competitive hourly rate and a collaborative culture that values work-life balance.
Why Join Us?
- Flexible remote work schedule.
- Competitive hourly compensation ($20-$30/hr).
- Professional development and growth opportunities.
- Supportive and inclusive team environment.
Responsibilities
- Diagnose and resolve technical hardware and software issues for remote clients.
- Provide tier-one and tier-two technical support via chat, email, and phone.
- Guide users through complex technical procedures and troubleshooting steps.
- Document all support interactions and resolutions in the CRM system.
- Escalate complex issues to senior engineers when necessary.
- Maintain a high level of customer satisfaction and empathy.
Qualifications
- 1-3 years of experience in technical support or help desk roles.
- Strong understanding of Windows, macOS, and common productivity software.
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection and home office setup.
- Ability to work independently and manage time effectively.
- High school diploma or equivalent; Associate degree in IT preferred.