Job Description
Join the Elite Team at ApexTech Solutions
Are you a problem-solver with a passion for technology? We are seeking a Senior Remote Tech Support Specialist to join our rapidly growing team in Memphis, TN. This is a high-paying opportunity that offers the flexibility of remote work combined with the stability of a Fortune 500 company.
At ApexTech, we don't just fix computers; we empower our clients with seamless IT solutions. If you have a knack for troubleshooting complex issues and communicating with clarity, we want to hear from you.
Why Choose Us?
- Competitive salary ranging from $75,000 to $95,000.
- 100% Remote work flexibility.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday package.
- Continuous learning and professional development opportunities.
Responsibilities
- Provide top-tier technical support via phone, email, and remote desktop to internal and external clients.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and prioritize a high volume of help desk tickets using Zendesk or similar tools.
- Document all technical issues, resolutions, and maintenance activities in the knowledge base.
- Collaborate with the IT infrastructure team to implement long-term solutions.
- Mentor junior support staff and conduct training sessions on new technologies.
Qualifications
- Minimum of 3-5 years of experience in Technical Support, Help Desk, or IT Customer Service.
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field.
- Strong understanding of Windows, macOS, Linux, and mobile operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote environment with high productivity.
- CompTIA A+ or Network+ certification is a plus.