Job Description
Join our award-winning IT team as a Remote Tech Support Specialist in beautiful Colorado Springs! We're urgently seeking tech-savvy professionals to deliver exceptional customer service and resolve complex technical challenges for our growing client base. Enjoy 100% remote work with competitive benefits, flexible hours, and opportunities for career advancement. Apply today to start immediately!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote desktop
- Manage ticket queues with SLA adherence and customer communication
- Deploy and configure cloud-based solutions (Azure, AWS, Office 365)
- Create technical documentation and knowledge base articles
- Collaborate with engineering teams on complex infrastructure projects
- Conduct system health checks and preventative maintenance
Qualifications
- 3+ years experience in Tier 2/3 technical support
- CompTIA A+/Network+ certifications or equivalent
- Proficiency in Windows/macOS, networking fundamentals, and virtualization
- Experience with remote support tools (TeamViewer, AnyDesk)
- Strong problem-solving and customer communication skills
- Ability to work independently in a remote environment