Job Description
Join Boston Tech Solutions and start your remote tech support career tomorrow! We're seeking passionate tech enthusiasts to deliver exceptional customer service from home. As a Remote Tech Support Specialist, you'll be the first point of contact for resolving technical issues, troubleshooting hardware/software problems, and ensuring seamless user experiences. Enjoy flexible hours, competitive benefits, and ongoing training in a supportive environment.
This full-time remote position offers the perfect blend of technical challenge and customer interaction, with opportunities to grow into advanced IT roles. Our team values innovation, collaboration, and work-life balance – apply today and transform your passion for technology into a rewarding career!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity, security, and system performance problems
- Install, configure, and upgrade software applications and operating systems
- Document all interactions, solutions, and escalations in ticketing systems
- Train users on technology best practices and security protocols
- Collaborate with cross-functional teams to resolve complex technical challenges
- Maintain high customer satisfaction through proactive communication
Qualifications
- High school diploma or equivalent; associate's degree in IT preferred
- 1+ years of experience in technical support or customer service
- Proficiency in Windows/macOS OS, networking fundamentals, and cloud platforms
- Strong diagnostic and problem-solving abilities with attention to detail
- Excellent verbal/written communication skills and patience
- CompTIA A+ or similar certification a plus
- Ability to work independently with minimal supervision