Job Description
Join our elite 24/7 operations team in Henderson, NV and earn a $5,000 sign-on bonus! We're seeking dedicated Night Shift IT Support Specialists to maintain our critical infrastructure while the city sleeps. This high-impact role offers competitive compensation, comprehensive benefits, and career advancement opportunities in a cutting-edge tech environment.
As a cornerstone of our overnight operations, you'll ensure seamless system performance across our global client base. Work with cutting-edge technology in a collaborative, supportive atmosphere where your expertise directly impacts business continuity.
Responsibilities
- Provide 24/7 remote technical support for enterprise systems via phone, chat, and ticketing platforms
- Monitor and maintain server infrastructure, cloud services, and network security protocols
- Execute system backups, patches, and updates during maintenance windows
- Troubleshoot complex hardware/software issues with minimal disruption to operations
- Document incidents, resolutions, and knowledge base articles for team reference
- Collaborate with global teams during critical incident escalations
- Conduct quarterly system audits and performance optimization tasks
Qualifications
- 3+ years of experience in enterprise-level IT support or system administration
- CompTIA Security+ or equivalent cybersecurity certification required
- Expert knowledge of Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Proven experience with monitoring tools (SolarWinds, Nagios, Datadog)
- Ability to work independently with strong problem-solving skills
- Excellent written and verbal communication for technical/non-technical audiences
- Flexibility to work nights (10 PM - 6 AM) with rotating weekend schedule
- Valid US driver's license for occasional on-site hardware support