Job Description
Are you a tech-savvy problem solver looking for a rewarding remote career? Apex Support Hub is seeking a dedicated Remote Tech Support Specialist to join our dynamic team in Fort Wayne, Indiana. We believe in empowering our employees with the best tools, which is why we provide a fully equipped laptop and headset to every new hire.
In this role, you will be the voice and technical expert for our valued clients, delivering world-class support from the comfort of your home. If you have a passion for technology and a knack for helping others, we want to hear from you.
Responsibilities
- Provide exceptional remote technical support to customers via phone, chat, and email.
- Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
- Guide clients through complex technical resolutions with patience and clarity.
- Document all customer interactions, resolutions, and troubleshooting steps in our CRM system.
- Collaborate with the internal IT team to escalate and resolve complex incidents.
- Stay updated on the latest technology trends and product knowledge.
- Ensure high customer satisfaction scores and adhere to service level agreements (SLAs).
Qualifications
- High School Diploma or GED is required; Associate’s degree in IT or related field is a plus.
- Basic knowledge of Windows and macOS operating systems.
- Strong troubleshooting skills and logical problem-solving abilities.
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Ability to work flexible shifts, including evenings and weekends.