Job Description
Join TechNights Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals who thrive in overnight environments to deliver exceptional technical support to our Nashville-based clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic tech ecosystem. If you're a problem-solver who excels in after-hours settings, apply now to join our innovative team!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat during overnight hours
- Diagnose and resolve complex IT infrastructure issues for enterprise clients
- Monitor system alerts and proactively address potential service disruptions
- Document all interactions, resolutions, and escalations in ticketing systems
- Collaborate with global support teams to ensure seamless service continuity
- Conduct routine system maintenance and security checks during shift
- Train junior staff on support protocols and troubleshooting techniques
Qualifications
- 2+ years of technical support experience in 24/7 environments
- Expertise in Windows Server, Active Directory, and cloud platforms
- CompTIA A+/Network+ or equivalent certification required
- Exceptional problem-solving skills with high-stakes scenarios
- Ability to work independently with minimal supervision overnight
- Strong written/verbal communication skills across technical domains
- Flexibility to adapt to changing priorities during off-peak hours