Job Description
Join our elite night shift support team and become the backbone of our 24/7 operations. We're seeking a dedicated professional to ensure seamless technical infrastructure during off-peak hours. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in a cutting-edge environment. Work with industry-leading technologies while maintaining mission-critical systems for global clients. If you thrive in dynamic, high-responsibility roles and excel under pressure, this is your moment to shine.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems during night shift hours
- Monitor and troubleshoot network infrastructure, servers, and cloud services
- Execute scheduled maintenance and emergency system patches
- Document incident reports and resolution procedures with precision
- Collaborate with global teams during cross-continental handovers
- Conduct proactive system health checks and performance optimization
- Manage security protocols and access controls for night operations
Qualifications
- 3+ years of IT support experience in night shift or 24/7 environments
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong networking fundamentals (TCP/IP, DNS, VPN, firewalls)
- CompTIA Network+ or equivalent certification required
- Exceptional problem-solving abilities under pressure
- Experience with ticketing systems (ServiceNow/Jira) and remote management tools
- Ability to work autonomously with minimal supervision
- Valid US driver's license for occasional on-site requirements