Job Description
Join our award-winning IT team as a Remote Tech Support Specialist and become the hero behind seamless digital experiences for our clients. We're seeking a tech-savvy problem-solver to deliver exceptional remote support services from the comfort of your home office. At CyberSolutions Inc., we foster innovation, growth, and work-life balance through our cutting-edge remote-first culture.
As a key member of our Virginia Beach-based support team, you'll troubleshoot complex technical issues, implement solutions, and empower users with expert guidance. We offer competitive compensation, comprehensive benefits, and opportunities for professional development in a dynamic, collaborative environment.
Responsibilities
- Provide Tier 2-3 remote technical support for hardware, software, and network systems via phone, chat, and remote desktop tools
- Diagnose and resolve complex issues including OS crashes, connectivity problems, and application malfunctions
- Document all support cases with detailed ticket entries and resolution steps in ServiceNow
- Collaborate with cross-functional teams to implement system improvements and preventive measures
- Train users on best practices for cybersecurity, data protection, and efficient system usage
- Monitor system performance and proactively address potential vulnerabilities
- Contribute to knowledge base development with technical articles and troubleshooting guides
Qualifications
- 3+ years of experience in remote IT support or help desk environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows OS, macOS, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware, software, and network troubleshooting
- Experience with remote support tools (TeamViewer, AnyDesk, or similar)
- Excellent written and verbal communication skills with customer-first approach
- Ability to work independently with minimal supervision in a remote setting
- Proven problem-solving abilities with attention to detail