Job Description
Join our elite night shift team and become the backbone of our 24/7 operations! CyberSecure Systems is seeking a dedicated Night Shift IT Support Specialist to ensure seamless system performance during critical overnight hours. This role offers unparalleled career growth in a fast-paced tech environment with competitive compensation and comprehensive benefits.
As a key member of our Infrastructure Operations team, you'll maintain mission-critical systems, resolve technical escalations, and implement proactive monitoring strategies. We provide extensive training, flexible scheduling, and opportunities for advancement into specialized IT roles. If you thrive in high-pressure environments and excel at problem-solving, this is your gateway to a rewarding career in enterprise IT support.
Responsibilities
- Monitor and maintain enterprise infrastructure systems during overnight hours (10 PM - 6 AM)
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Execute system patches, updates, and security protocols during low-traffic windows
- Document incident reports, resolutions, and standard operating procedures
- Collaborate with global teams during critical system deployments and migrations
- Conduct proactive system health checks and performance optimization
- Participate in rotational on-call duties for emergency response
Qualifications
- 3+ years of enterprise IT support experience with night shift exposure
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification
- Proficiency in ticketing systems (ServiceNow/Jira) and monitoring tools (SolarWinds/Nagios)
- Strong troubleshooting skills for complex network and application issues
- Ability to work independently with minimal supervision during off-hours
- Excellent communication skills for cross-team collaboration
- Valid driver's license and reliable transportation for emergency on-site calls