Job Description
Join TechSolutions Inc. and kickstart your career with an exclusive sign-on bonus! We're seeking a highly skilled Remote Tech Support Specialist to join our dynamic team in Denver. Enjoy the flexibility of remote work while providing exceptional technical assistance to our valued clients. This role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a cutting-edge tech environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Deliver outstanding customer service through phone, chat, and email
- Document cases in CRM systems with detailed resolution steps
- Collaborate with engineering teams on complex technical escalations
- Train users on system updates and best practices
- Monitor system performance and report trends to leadership
Qualifications
- 2+ years of technical support experience
- Proficiency in Windows/macOS/Linux environments
- Strong troubleshooting skills for network connectivity issues
- Excellent written and verbal communication abilities
- CompTIA A+/Network+ certification preferred
- Experience with remote support tools (e.g., TeamViewer, AnyDesk)