Job Description
Join TechCare Solutions as a Part-Time Night Shift Support Specialist and become the hero of our overnight operations! We're seeking dedicated professionals to provide exceptional technical support during evening hours while our primary team rests. This role offers competitive compensation, flexible scheduling, and the opportunity to work in a cutting-edge environment with industry-leading tools.
Why TechCare Solutions?
- Industry-leading training and certification opportunities
- Collaborative team environment with career advancement paths
- Comprehensive benefits package (health insurance, retirement plans)
- Modern, ergonomic workspace in Sacramento's tech corridor
- Employee recognition programs and performance bonuses
Responsibilities
- Provide 24/7 technical support for enterprise software and hardware systems during overnight hours
- Monitor and respond to critical system alerts, incidents, and service requests via ticketing system
- Perform system diagnostics, troubleshooting, and resolution for complex technical issues
- Document all interactions, resolutions, and knowledge base contributions in CRM systems
- Collaborate with global support teams during escalations and cross-functional projects
- Conduct scheduled system maintenance and patch deployments during low-traffic windows
- Maintain detailed logs of system performance and security protocols
Qualifications
- Minimum 2 years of experience in IT support or technical operations role
- CompTIA A+, Network+, or equivalent technical certification required
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware, network, and software troubleshooting
- Ability to work independently with minimal supervision during overnight shifts
- Exceptional written and verbal communication skills for cross-team collaboration
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools
- Flexible availability to work weekends and holidays as needed