Job Description
Join TechSolve Solutions as a Night Shift Support Specialist and unlock your potential with a $5,000 sign-on bonus! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This full-time role offers competitive compensation, career growth opportunities, and a supportive team environment. If you thrive in dynamic settings and enjoy solving complex challenges, apply today and start your journey with us!
Responsibilities
- Provide 24/7 technical support for enterprise systems via phone, chat, and remote access
- Monitor and troubleshoot network infrastructure, servers, and cloud services
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with cross-functional teams during major incident escalations
- Perform system maintenance, updates, and security patches during off-peak hours
- Train junior support staff on troubleshooting procedures and best practices
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA Network+ or AWS Certified Cloud Practitioner certification preferred
- Proficiency with Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware, software, and network issues
- Ability to work independently with minimal supervision during night shifts
- Excellent written and verbal communication skills
- Flexibility to work weekends and holidays as needed