Job Description
Join our award-winning IT support team and become the digital hero for remote clients across the nation! As a Remote Tech Support Specialist, you'll deliver exceptional technical assistance from the comfort of your home office while representing Cincinnati's premier tech employer. We're seeking passionate problem-solvers to elevate our customer experience through innovative remote support solutions.
Why Choose TechSolutions? Enjoy 100% remote flexibility, cutting-edge tech stipends, comprehensive health benefits, and career growth opportunities in a collaborative environment. We pride ourselves on fostering a culture of continuous learning and work-life balance.
Responsibilities
- Provide Tier 2-3 remote technical support for enterprise clients via phone, chat, and screen sharing
- Diagnose and resolve complex hardware/software issues including OS, networking, and cloud services
- Document troubleshooting procedures and knowledge base articles
- Collaborate with cross-functional teams to escalate and resolve critical incidents
- Conduct virtual training sessions for clients on security best practices
- Monitor ticket queues with SLA adherence and customer satisfaction metrics
Qualifications
- 3+ years of enterprise-level remote IT support experience
- Expert proficiency in Windows/macOS, networking fundamentals, and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ or equivalent certification required
- Exceptional communication skills with proven customer empathy
- Experience with remote support tools (TeamViewer, Zoho, ConnectWise)
- Ability to work independently in a fully remote environment
- Strong analytical and problem-solving abilities