Job Description
Join NexusTech Solutions as a Part-Time Remote Tech Support Specialist and become the hero behind seamless user experiences! We're seeking tech-savvy professionals to deliver exceptional remote support to our diverse client base in the Baltimore metropolitan area. Enjoy flexible hours while troubleshooting hardware/software issues, optimizing system performance, and ensuring 99.9% uptime for our enterprise clients. This role offers remote work with occasional on-site visits to Baltimore offices for team collaboration and training.
Our ideal candidate thrives in dynamic environments, values continuous learning, and possesses exceptional problem-solving skills. You'll be instrumental in maintaining our reputation as Baltimore's premier IT support provider while advancing your career in a growth-oriented company.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 1-2 support for Windows/macOS systems and mobile devices
- Document troubleshooting steps and solutions in ticketing systems
- Train clients on cybersecurity best practices and software usage
- Collaborate with senior engineers on complex technical escalations
- Monitor system performance and proactively address vulnerabilities
- Support special projects including system migrations and upgrades
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent industry certification required
- Proficiency in remote support tools (TeamViewer, AnyDesk, etc.)
- Strong knowledge of networking fundamentals and security protocols
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid Maryland driver's license for occasional on-site visits
- Experience with helpdesk software (ServiceNow, Zendesk)