Job Description
Welcome to Apex Tech Solutions. We are revolutionizing the tech support industry by offering fully remote opportunities for dedicated professionals. We are currently seeking a Remote Tech Support Specialist to join our growing team based in Lexington, KY.
We understand the challenges of remote work, which is why we provide all necessary equipment (laptops, monitors, peripherals) to ensure you have the tools to succeed. If you are a problem-solver with excellent communication skills, we want to hear from you.
Why Join Us?
- Full Equipment Provided: We supply top-tier hardware and software.
- Flexible Schedule: Work from the comfort of your home in Kentucky.
- Growth Opportunities: Clear path for career advancement within the IT sector.
Responsibilities
- Deliver exceptional technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Configure and maintain company-provided equipment and software environments.
- Document all interactions and resolutions in our ticketing system.
- Provide clear, jargon-free guidance to non-technical users.
- Collaborate with the engineering team to escalate complex technical issues.
Qualifications
- High school diploma or GED equivalent; Associate degree in IT or related field preferred.
- Proven experience in customer service or technical support roles.
- Strong proficiency with Microsoft Office Suite and Windows operating systems.
- Ability to work independently with high self-motivation.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and dedicated workspace.