Job Description
Join TechSolutions Inc. as a Remote Tech Support Specialist and kickstart your IT career with comprehensive paid training! We're seeking motivated individuals in Stockton, CA to provide exceptional technical assistance to our clients while enjoying the flexibility of remote work. No prior experience required – we provide all necessary training to ensure your success. Enjoy competitive benefits, career growth opportunities, and a supportive team environment dedicated to your professional development.
What We Offer:
- Comprehensive 4-week paid training program
- Flexible remote work arrangement
- Health, dental, and vision insurance
- 401(k) with company matching
- Opportunities for advancement
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote access
- Install, configure, and troubleshoot hardware/software systems
- Document cases accurately in our ticketing system
- Provide exceptional customer service with clear communication
- Collaborate with senior engineers on complex escalations
- Maintain up-to-date knowledge of technology trends
- Adhere to security protocols and data privacy standards
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet proficiency
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Reliable home office setup with high-speed internet
- Customer service experience preferred but not required
- Must pass background check and drug screening
- Valid California ID required