Job Description
Join NexusTech Solutions and launch your tech career tomorrow! We're seeking a passionate Remote Tech Support Specialist to deliver exceptional digital experiences for NYC-based clients. As a key member of our innovation-driven team, you'll troubleshoot cutting-edge systems while working fully remotely from anywhere in New York state. Enjoy competitive compensation, comprehensive benefits, and flexible hours in a role where your problem-solving skills directly impact business success.
Responsibilities
- Provide remote technical support for hardware, software, and network infrastructure issues
- Diagnose and resolve complex IT problems via phone, email, and remote access tools
- Document all support interactions, resolutions, and system changes in ticketing systems
- Collaborate with cross-functional teams to implement proactive monitoring solutions
- Train end-users on new technologies and security protocols
- Contribute to knowledge base articles and best practice documentation
- Monitor system performance and escalate critical issues appropriately
Qualifications
- 3+ years of experience in technical support or IT operations
- Expert proficiency in Windows/macOS environments and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ certifications or equivalent demonstrable expertise
- Exceptional troubleshooting skills with hardware, software, and connectivity issues
- Strong written and verbal communication abilities
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently with minimal supervision