Job Description
Join TechGuard Solutions as a Senior Night Shift Support Specialist and unlock premium compensation while serving as the backbone of our 24/7 operations. This high-impact role offers unparalleled career growth in a dynamic tech environment. Enjoy competitive pay, comprehensive benefits, and the unique opportunity to work during off-peak hours with minimal disruptions. As a key member of our elite support team, you'll directly impact client satisfaction and system integrity while advancing your technical expertise.
Why Apply?
• Industry-leading compensation package
• Tuition reimbursement for certifications
• Premium night shift differential
• Career advancement pathways
• Collaborative tech community
Responsibilities
- Provide Tier 3 technical support for enterprise systems during night shift hours
- Monitor and resolve critical infrastructure incidents with SLA adherence
- Execute system maintenance, updates, and security patches
- Document support tickets with detailed technical resolution notes
- Collaborate with global teams during critical incident escalations
- Contribute to knowledge base articles and troubleshooting guides
- Maintain compliance with SOC 2 and ISO 27001 standards
Qualifications
- 3+ years of enterprise-level IT support experience
- Expertise in Windows Server, Active Directory, and cloud platforms
- CompTIA Network+ or equivalent certification required
- Strong analytical skills for complex incident resolution
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Night shift availability mandatory