Job Description
Join NexusTech Solutions as a Senior Tech Support Specialist and become the backbone of our remote-first operations! We're seeking a highly skilled professional to deliver exceptional technical support to our clients across Southern California. This direct-hire position offers the flexibility of remote work while maintaining a competitive salary and comprehensive benefits package. If you're passionate about solving complex technical challenges and providing outstanding customer service, we want to hear from you!
Why NexusTech?
- 100% remote work environment
- Industry-leading training and certification programs
- Opportunities for career advancement
- Collaborative culture with tech enthusiasts
Responsibilities
- Diagnose and resolve complex technical issues via phone, email, and remote desktop tools
- Provide exceptional customer support for hardware, software, and network connectivity problems
- Create and maintain detailed documentation of troubleshooting procedures and solutions
- Collaborate with cross-functional teams to escalate and resolve escalated issues
- Conduct system upgrades, patches, and security protocols
- Maintain high customer satisfaction metrics and response time standards
- Train users on new technologies and best practices
Qualifications
- 3+ years of experience in technical support or IT helpdesk roles
- Expert knowledge of Windows, macOS, and mobile operating systems
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP)
- Certification in CompTIA A+, Network+, or equivalent required
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Valid California driver's license (for occasional on-site visits)