Job Description
Join TechSolutions Inc. as a Senior Night Shift IT Support Specialist and elevate your career with premium compensation and cutting-edge technology. This high-impact role offers unmatched earning potential for dedicated professionals who thrive in overnight environments. Enjoy comprehensive benefits, including health insurance, 401(k) matching, and professional development stipends. Work with Fortune 500 clients in a collaborative, tech-forward atmosphere where your expertise directly shapes mission-critical systems.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems during overnight hours (11 PM - 7 AM MST)
- Resolve complex network, server, and cloud infrastructure issues with minimal supervision
- Monitor and maintain 24/7 system uptime using advanced monitoring tools like SolarWinds and Datadog
- Collaborate with global IT teams to implement security patches and system updates
- Document technical procedures and create knowledge base articles for internal training
- Lead incident management during critical outages, providing escalation support to on-call engineers
Qualifications
- 5+ years of enterprise-level IT support experience with night shift or 24/7 environment exposure
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong proficiency in scripting (Python/PowerShell) for automation tasks
- Proven ability to troubleshoot complex network issues using Wireshark and other diagnostic tools
- Excellent communication skills for cross-functional collaboration during off-hours